ASN Software Podcast

Practical Conversations for Auto Dealers

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EP 7

Frontline-Ready: The CRM Job Nobody Talks About

November 3, 2026

Sam and Riley on why reconditioning, the number-two cost in a used car after the purchase itself, belongs in the CRM. ASN's Digital Recon runs inspection, autho… Sam and Riley on why reconditioning, the number-two cost in a used car after the purchase itself, belongs in the CRM. ASN's Digital Recon runs inspection, authorization, and the recon work list on one board the whole team watches in real time. Brought to you by ASN Software.
EP 6

The Check-In Happens at the Car

October 27, 2026

Service check-in starts at the car, not the counter: ASN's CRM app lets the advisor greet the customer, find the vehicle by VIN scan, plate, or name, interview… Service check-in starts at the car, not the counter: ASN's CRM app lets the advisor greet the customer, find the vehicle by VIN scan, plate, or name, interview on the spot, photograph existing damage, surface live recall alerts, and present the inspection estimate on a tablet to view and sign — with a copy emailed to the customer and the in-progress RO ready for the shop. Brought to you by ASN Software.
EP 5

The Deal That Funds Itself

October 27, 2026

The car is sold and delivered — but the dealer is still carrying the balance because the funding desk is missing one document. Sam and Riley look at unfunded de… The car is sold and delivered — but the dealer is still carrying the balance because the funding desk is missing one document. Sam and Riley look at unfunded deals, bank stipulations, and how ASN Software's Digital DealJacket fixes the chase: tied to the DMS and CRM, it requests documents and stips from customers by text, collects eSignatures, stores everything in DocManagement ready to email to the bank or download, and gives customers a self-service link to their own copies. Most banks fund faster with eSign or scanned digital documents — a complete digital jacket doesn't just avoid the phone call, it gets the money. Brought to you by ASN Software.
EP 4

One Firewall, Two Fronts

October 21, 2026

Sam and Riley on the compliance firewall built into ASN Software. Dealers face two kinds of trouble: plaintiff lawyers looking for a claim, and regulators — sta… Sam and Riley on the compliance firewall built into ASN Software. Dealers face two kinds of trouble: plaintiff lawyers looking for a claim, and regulators — state and federal, the DMV, the IRS — asking for the records. ASN answers both with one clean file: pre-sale legal disclosures and total pricing, DMV and registration handling, Sales Tax and Reg tools, Form 8300, OFAC checks, the IRS accounting rules built into the books (including the accrual-method rule from the IRS's own retail audit guide), 1099s, PCI compliance, and a logged cancelled-deal workflow under California's three-day right to cancel. Brought to you by ASN Software.
EP 3

Nobody Answers an Unknown Number Anymore

October 20, 2026

Sam and Riley explain how ASN's AI Collector uses text-first contacting to take payments in the conversation, offer recurring payments so customers stay on time… Sam and Riley explain how ASN's AI Collector uses text-first contacting to take payments in the conversation, offer recurring payments so customers stay on time, and keep human collectors ahead of every promise — for BHPH dealers, independent stores, and finance companies.
EP 2

The Service Visit Without the Waiting

October 20, 2026

Sam and Riley on how ASN's service shop live link keeps customers informed — repair order status, inspection list, walk-around video, and pay-and-pickup. Sam and Riley on how ASN's service shop live link keeps customers informed — repair order status, inspection list, walk-around video, and pay-and-pickup.
EP 1

The Deal Jacket Used To Be The Last Stop. Now It Is The First.

October 20, 2026

Sam and Riley on why the deal jacket moved to the front of the deal, and how ASN's DealJacket, document management, and e-sign keep it built as the deal happens… Sam and Riley on why the deal jacket moved to the front of the deal, and how ASN's DealJacket, document management, and e-sign keep it built as the deal happens.